Privacy Policy
Last Updated: March 30, 2026
These documents are legally binding. Governing law and jurisdiction may vary by your location and are set out in each policy (e.g. Terms of Service, Privacy Policy).
1. Introduction
At HubQuery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate platform globally, including property listings and search, HubLets (short-term rentals), HubMarket (service provider marketplace), HubFinder (agents, agencies & developers directory), Service Pros (repair and maintenance professionals), verification services, and related features.
Scope: This policy applies to users of HubQuery worldwide. Depending on your location, additional rights or disclosures may apply (e.g. under the GDPR in the European Economic Area and UK, or the CCPA/CPRA in California).
2. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our platform.
Personal Information You Provide
When you create an account, make a booking, or use our services, we collect:
Required Information
- Name: Your full name as it appears on official identification
- Email Address: Used for account communication and booking confirmations
- Phone Number: For account verification and booking-related communications
- Government ID: Required for identity verification and fraud prevention. This may include National ID, Driver's License, International Passport, or other government-issued identification documents
Additional Information
- Account Information: Profile information, preferences, and settings
- Property Listings: Property details, images, location, and pricing information (for hosts)
- Booking Information: Check-in/check-out dates, guest details, payment information
- HubMarket / HubFinder / Service Pros: Listing and profile data, lead and contact-reveal events, subscription and analytics data (where applicable)
- Communication Data: Messages sent through our platform, inquiries, and support requests
- Payment Information: Payment method details (processed securely through third-party payment processors)
Automatically Collected Information
- Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent
- Device Information: IP address, browser type, device type, operating system, and unique device identifiers
- Location Data: (with permission): General location information for property search and recommendations
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
Security, fraud prevention, and anti-abuse
We process certain technical data to keep the platform safe and fair, including:
- IP address and request metadata — Used for rate limiting, blocking abusive traffic, debugging, and (where you trigger a masked contact reveal on HubMarket or similar) associating reveal events with an approximate network location for abuse prevention and provider lead analytics.
- User-Agent and similar signals — May be used to detect automated abuse or incompatible clients.
- Verification challenges — Where we use services such as reCAPTCHA, Google may process data as described in their policies; we use results only to reduce bots and spam.
- Legal basis (EEA/UK): Legitimate interests (security, fraud prevention) and, where required, consent for non-essential verification cookies.
3. How We Use Your Information
We use the information we collect for the following purposes:
Primary Uses
- Booking Facilitation: To process and manage property bookings, facilitate communication between hosts and guests, and coordinate check-ins and check-outs
- Fraud Prevention: To verify user identities, detect and prevent fraudulent activities, unauthorized access, and other illegal activities. Government ID verification is essential for this purpose
- Account Management: To create and manage your account, authenticate your identity, and provide customer support
Additional Uses
- Provide, maintain, and improve our services
- Process payments and send transaction confirmations
- Send you updates, notifications, and marketing communications (with your consent)
- Personalize your experience and provide relevant content and recommendations
- Detect, prevent, and address technical issues
- Comply with legal obligations and enforce our terms and policies
- Conduct research and analytics to improve our platform
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Third-Party Service Providers
We share information with trusted third-party service providers who assist us in operating our platform and providing services:
Payment Processing: Paystack
We share payment information with Paystack to process payments securely. Paystack handles:
- Payment card information (encrypted and tokenized)
- Transaction details and amounts
- Billing information
Paystack is PCI DSS compliant and processes payments in accordance with industry security standards. For more information, please reviewPaystack's Privacy Policy.
Identity Verification: SmileID
We share government ID information and verification data with SmileIDfor identity verification and fraud prevention. SmileID handles:
- Government ID documents and images
- Biometric verification data
- Identity verification results and scores
SmileID uses advanced technology to verify identities while maintaining security and privacy. For more information, please reviewSmileID's Privacy Policy.
For when verification is required, how listing eligibility works, and how to get help with verification decisions, see our Account & Verification Policy.
Authentication: Clerk
We use Clerk for authentication, account management, and session handling. Clerk processes your email, name, profile image, and authentication data. For more information, see Clerk's Privacy Policy.
File Uploads: UploadThing
When you upload images (e.g. profile photos, property photos, verification documents), we use UploadThing for secure storage and delivery. Uploaded files and associated metadata may be processed by UploadThing. See UploadThing's Privacy Policy for details.
Other Sharing Scenarios
- With Other Users: Property listings and agent profiles are visible to all platform users. When you make a booking, your name and contact information may be shared with the host. For HubMarket, HubFinder, and Service Pros, we may share your contact or lead information with the relevant listed party when you choose to reveal contact details or submit an inquiry.
- Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
- With Your Consent: We may share your information with third parties when you explicitly consent to such sharing
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Employee training on data protection and privacy
- Compliance with industry security standards
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
European Economic Area and United Kingdom (GDPR / UK GDPR)
If you are in the EEA or the UK, you have the right to: access your personal data; rectify inaccurate data; erase your data ("right to be forgotten"); restrict processing; data portability; object to processing; and withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a supervisory authority in your country. Our legal bases for processing include: contract performance, consent, legitimate interests, and legal obligation.
California (CCPA / CPRA)
If you are a California resident, you have the right to: know what personal information we collect and how it is used; request deletion of your personal information; opt out of the "sale" or "sharing" of your personal information (we do not sell personal information as defined under the CCPA); and non-discrimination for exercising your rights. We do not sell or share personal information for cross-context behavioral advertising.
Right to Request Data Deletion
You have the right to request deletion of your personal data. To exercise this right:
- Submit a deletion request through your account settings, or
- Email us at [email protected] with the subject "Data Deletion Request"
- Include your account email and verification information
Note: We may retain certain information as required by law, for legitimate business purposes, or to complete transactions. Some information may also be retained in backup systems for a limited period.
Additional Rights
- Access: Request access to and receive a copy of your personal data
- Rectification: Request correction of inaccurate or incomplete information
- Objection: Object to processing of your personal data for certain purposes
- Restriction: Request restriction of processing in certain circumstances
- Data Portability: Request transfer of your data to another service provider
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days, subject to verification of your identity.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Analyze how you use our platform
- Provide personalized content and advertisements
- Improve our services and user experience
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform. For more information, please see our Cookie Policy.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
9. Children's Privacy
Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence (including the United States, European Union, and other locations where our service providers operate). These countries may have data protection laws that differ from those in your country.
Where required by applicable law (e.g. for transfers from the EEA or UK), we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission or UK authorities, or other approved transfer mechanisms, to ensure your information receives adequate protection. By using our platform, you acknowledge such transfers and safeguards where applicable.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last updated" date, and sending you an email notification (if you have provided an email address). You are advised to review this Privacy Policy periodically for any changes. Your continued use of our platform after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Privacy Officer: [email protected]
- General Support: [email protected]
- Data Protection Inquiries: [email protected]
We are committed to addressing your concerns and will respond to your inquiries within 30 days.
Last updated: March 30, 2026. This Privacy Policy supersedes all previous versions. By using HubQuery, you acknowledge that you have read, understood, and agree to this Privacy Policy.