Question 1

What is HubQuery?

Accepted Answer

HubQuery is an all-in-one real estate workspace: verified property search, short-lets (HubLets), long-term rentals and leases (HubLease / HubRent), CRM-style leads for agents (HubLeads), a service marketplace (HubMarket), valuations (HubValue), optional ads for listings, and a dashboard for buyers, tenants, landlords, hosts, agents, agencies, developers, and service professionals. You use one account; features available depend on your role and subscriptions.

Question 2

Where does HubQuery operate?

Accepted Answer

We launch and expand hub-by-hub. Each country hub has its own listings, compliance, and payment rails. New markets are added over time—check the country selector and your dashboard for the markets available to your account.

Question 3

How do I search for properties?

Accepted Answer

Use search filters for location, price, property type, bedrooms, and more. Open a listing for photos, description, map where available, and actions such as save, message the lister, or book a viewing depending on the listing and your sign-in state.

Question 4

Is HubQuery free to use?

Accepted Answer

Searching and browsing listings is free. Agents, hosts, landlords, developers, and service pros can use free tiers on several products; paid plans unlock higher limits, premium placement, leads, ads budgets, and advanced tools. Pricing is per product—see each service page under Services or your in-dashboard plans and billing.

Question 5

How do I contact property owners or agents?

Accepted Answer

Signed-in users can use in-app messaging and flows on the listing where the lister enables them. Short-let bookings and some rentals run through HubQuery checkout where configured. Response times depend on the lister or agency.

Question 6

Are property prices negotiable?

Accepted Answer

Listers set asking prices; negotiation is between you and the owner or agent unless a listing states a fixed price policy. HubQuery does not set prices on their behalf.

Question 7

How do rent, deposits, and short-let payments work?

Accepted Answer

For supported flows, payments are processed through HubQuery with providers shown at checkout (for example Paystack where enabled). Landlords and hosts can use lease management, rent collection, and HubLets tools in the dashboard; availability depends on your country hub and product setup.

Question 8

What investment or project content is on HubQuery?

Accepted Answer

You may see new development listings, off-plan inventory, and educational resources. HubQuery is a marketplace and software platform—not an investment adviser. Minimums, returns, and risk vary by project; do your own due diligence and use qualified professionals before you commit capital.

Question 9

Does HubQuery guarantee returns or provide legal advice?

Accepted Answer

No. We provide listings, tools, and connectivity. Legal, tax, and investment decisions are your responsibility. Use licensed solicitors, tax advisers, and financial professionals for your situation.

Question 10

What products exist for agents and agencies?

Accepted Answer

Common tools include HubLeads (lead pipeline), HubPremier (zoned visibility where offered), promoted listing ads, Find Agent / directory presence, HubMarket listings for your business, analytics, and CRM-style tasks. Exact bundles depend on your plan and market.

Question 11

What can landlords and hosts do on HubQuery?

Accepted Answer

Landlords can manage leases, rent collection, maintenance requests, and tenant messaging where enabled. Hosts can run HubLets short stays with calendars, pricing, bookings, and guest messaging. Connect payouts and identity verification when the dashboard prompts you.

Question 12

How do service professionals join?

Accepted Answer

Create an account, choose the Service Pro role where available, and complete profile and verification steps. You can list on HubMarket, take bookings, and manage jobs from the dashboard; plans and fees are shown before you subscribe.

Question 13

How do I create an account?

Accepted Answer

Use Sign up from the site header. You can register with email or supported social sign-in (for example Google or Apple) via our auth provider. You will choose or confirm a role so the dashboard shows the right tools.

Question 14

What is the difference between subscriptions on HubQuery?

Accepted Answer

There is no single “one size fits all” subscription. HubLets, HubLease, HubRent, HubLeads, HubValue, HubMarket, Find Agent, Service Pro, and other lines each have their own plans and limits. Open Billing or Plans in your dashboard for live pricing in your currency hub.

Question 15

Can I list my property on HubQuery?

Accepted Answer

Yes, if your role supports listings (for example agent, agency, landlord, host, or developer). Complete verification where required, then use Add property or the relevant product onboarding. Limits depend on your plan.

Question 16

How do saved properties and alerts work?

Accepted Answer

Save listings from the heart or save action on a property page. View and manage saved items from your dashboard. Email or in-app alerts depend on your notification preferences.

Question 17

Is there a HubQuery mobile app?

Accepted Answer

Yes. Native iOS and Android apps (Expo) use the same account and API as the website: search, dashboard, messaging, and key workflows on the go. See the Mobile app notice in the Legal center for how the app relates to web terms and privacy.

Question 18

What is the wallet and when do I get payouts?

Accepted Answer

Eligible earnings and balances may appear in your dashboard wallet depending on product and country. Payouts require verified payout details and follow platform payout rules and schedules shown in-app.

Frequently asked questions