Account & Verification Policy

1. Purpose

This policy explains how account verification (sometimes called KYC—know your customer) works on HubQuery, when it applies, and how it may affect your ability to use certain features. It should be read together with our Privacy Policy, which describes what personal and verification data we collect and how we use it.

2. Why we verify

We use verification to:

• Reduce fraud, abuse, and misrepresentation on the platform
• Meet legal and regulatory expectations where they apply
• Protect buyers, renters, hosts, and professionals who rely on accurate listings and identities
• Support payouts and higher-risk actions with stronger account assurance

3. When verification is required

Requirements may change by country, product, and risk signals. In the standard configuration offered today:

• Property listings: You generally must complete identity verification and reach an approved verified status before you can publish property listings on the platform. Until then, you may see guidance to complete verification when you try to add or publish a listing.
• Other features: We may require or request verification for payouts, certain subscriptions, HubMarket or directory features, or compliance reviews.

Platform operators may have separate internal review tools; this policy focuses on what you experience in your dashboard and communications.

4. What you may need to provide

Depending on your case, we may ask for government-issued identification, a selfie or liveness check, proof of address, or business documents. The exact steps appear when you start verification from your dashboard. Details of categories of data and processors (e.g. identity verification partners) are described in our Privacy Policy.

5. Review outcomes

After you submit documents, your account may show a status such as pending, verified, or rejected. We aim to complete reviews in a reasonable time; heavy volume or incomplete submissions may delay decisions.

• Verified: You can use features that depend on verification, subject to other rules (e.g. listing moderation, payment success).
• Rejected or more information needed: We may tell you to resubmit clearer documents or correct mismatches. Features that require verification stay restricted until the issue is resolved.

6. Verification badges and trust signals

Badges or labels that indicate verification mean you have completed the process we define for that badge—not that the platform endorses your conduct, the accuracy of every listing, or any transaction outcome. Always do your own due diligence, as explained in our Disclaimer.

7. Questions and appeals

If you believe a verification decision is wrong or you need help, contact us through Help or Contact with the email on your account and a short description of the issue. We may ask for additional information to reassess.

8. Changes

We may update this policy to reflect product, legal, or operational changes. The "Last updated" date at the top applies to this page. Material changes are reflected in our internal policy changelog for review alongside other legal documents.